FREE Continental US Shipping Over $99*

Shop Our Latest Deals

Athletic Bouldering 1 - White - M 4.5 / W 6 - So iLL - So iLL

AB1 White Is Here!

Shop Our Camp Bundle & Save

FREE Mini Dirt Bag w/ GOT Bag

Baby Deluxe Keychain - So iLL - So iLL

FREE Baby Deluxe Keychain w/ Shoes

Signup For Redpoint Rewards

Search

Shop Our Latest Deals

Athletic Bouldering 1 - White - M 4.5 / W 6 - So iLL - So iLL

AB1 White is Here!

FREE Continental US Shipping Over $99*

FREE MINI DIRT BAG w/ GOT BAG

Signup For Redpoint Rewards

_____

Roam Apparel

_____

Roam Shoes

_____

Roam Accessories

_____

Roam Bags

*attention

if you have not received an expected email from us within 3-5 business days, please check your SPAM folder.

*So iLL monitors return/exchange activity and reserves the right to limit returns or exchanges in all instances. All returns and exchanges are subject to validation and approval at So iLL's discretion.

How long do I have to return/exchange an item?

We accept returns and exchanges within 30 days of delivery or in-store purchase of item.

What items are eligible for return/exchange?

Non-final sale shoes, apparel, bags, sunglasses, and beanies are eligible for return or one free exchange. Closeout or final sale items, one-offs, boxer briefs, cutlery, nail clippers, holds/hangboards/wooden training products, crash pads, chalk products and third-party items are not eligible for return or exchange.

How can I initiate a return/exchange?

Please visit our Return & Exchange Portal here.
Products must be returned in brand new, re-sellable condition. Items must be in the original packaging with all tags intact. Once the item(s) are received in our warehouse, please allow up to 10 business days for processing.
For exchanges, you will be issued an order for the new item(s) with an email confirmation.
For returns, each item is subject to a $9 restocking fee. Refunds will be applied to the original method of payment used during checkout.
Please contact us at [email protected] if you have any additional questions.

What is this free exchange program?

We offer one free exchange per order. This free exchange program is limited to customers within the continental U.S. only. Non-continental U.S. and international customers are responsible for the cost of return shipping to our warehouse. This policy applies to Canada and Mexico as well. Please contact [email protected] for any questions.

How many free exchanges can I do?

Free exchanges are limited to one per order. Additional exchanges can be made, however, the customer is responsible for the cost of return shipping.

Can I return or exchange an item I received as a gift?

Yes, please contact the original buyer to obtain the order number and use the Return & Exchange Portal here. You can also contact us at [email protected] for a return label.

Free Continental US Shipping Over $99

Shop Climbing Shoes

Signup For Redpoint Rewards